Frequently Asked Questions

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If a piece is not currently available, we can produce it for you. Production typically takes between 1 and 4 weeks, depending on the piece.

For items in stock, estimated dispatch is 3–7 days. After dispatch, delivery within the UAE typically takes 2–4 days and international delivery typically takes 5–10 days. These are estimates, not guaranteed delivery dates.

Delivery within the UAE is complimentary. International shipping charges vary depending on the destination country.

Once your order has been shipped, you can track its status through our Track Your Order page using your order number and billing email.

Any customs duties, taxes or import charges applicable in the destination country are the customer’s responsibility.

Eligible ready-to-wear jewellery may be exchanged within 15 days from the date of delivery. Returns or refunds are accepted within 7 days only where there is a manufacturing defect.

Bespoke, custom-made and personalised jewellery cannot be returned or exchanged, as each piece is created specifically to your requirements.

Our bespoke service guides you step by step, from the initial design and sketch through production and final delivery.

Production typically takes between 1 and 4 weeks from design confirmation, depending on the complexity of the piece.

No. There is no minimum order value for bespoke jewellery.

Yes. We offer engraving and a wide range of personalisation options.

Yes. We can redesign existing jewellery, including transforming older pieces into completely new designs after evaluation.

Yes. MAUGE works exclusively with natural diamonds, including bespoke and special orders.

Yes. Certification can be arranged depending on the stone and your requirements.

Depending on the stone and request, certification may be available from GIA, IGI, HRD or IDT.

At MAUGE, exceptional quality begins with the stones we choose. Our diamonds and gemstones are carefully selected not only for their specifications, but for their beauty, brilliance and character.

Our design philosophy is simple: every piece should enhance the natural beauty of the person wearing it. Through strict quality-control and design standards, every stone is carefully examined before becoming part of a MAUGE piece.

Thousands of stones may be reviewed and rejected in our selection process before we find those that meet the level of beauty and quality we expect for MAUGE jewellery.

Every finished piece is then carefully inspected by our quality-control team before delivery.

MAUGE provides after-sales repair service for jewellery made by us, with the aim of restoring each piece as closely as possible to its original condition.

Avoid exposing jewellery to harsh chemicals, perfumes, cosmetics, strong impact or abrasive surfaces. Store pieces separately and clean them gently when required.

We recommend removing jewellery before swimming, showering or exposure to chemicals to help preserve its finish and condition.

Yes. MAUGE provides ongoing after-sales support for its jewellery. Service requirements and charges depend on the piece and the work required.

Yes. We offer a wide range of jewellery services including resizing, repairs and modifications.

Yes. Cleaning and polishing services are available.

Yes. A personal gift message can be included with your order.

You can contact us by WhatsApp or email through our Contact Us page. WhatsApp is generally the fastest way to reach our team.